Radiators

Is it the same as a storage heater?

No, these are designed to reach temperature quickly and expel the heat efficiently.

Where does the water go?

There is no water inside the radiators, they are heated using a specially developed heating element.

Can they be plugged directly into a wall?

Yes, they can. We advise you to use a certified electrician as the Radiators can be controlled a variety of ways.

 Baths, Basins & Counter Tops

Waste Size

For the basins you will require a 45mm unslotted click clack waste. On some product descriptions this may be described as a 60mm as they are using the plate size instead of the hole diameter. We are more than happy to look at the waste product link for you.

How to clean our products and maintain.

We recommend that you use mild bathroom or kitchen cleaners that are non abrasive, spray and wipe down with a damp cloth or sponge. Remove all standing water, liquids and chemicals. If you do manage to damage 1 of our products please get in touch as we can send out repair kits or arrange a visit if you prefer. For the worktops we advise not to put hot pans/oven trays directly onto the top as this can weaken the lacquer which can’t always be repaired or removed. We strongly advise not to cut foods on the worktop surfaces as again this can damage the lacquer and lead to further problems along with damaging your knives.

Lead Times

For products that we have in stock we aim to dispatch on the next working day once payment has cleared, for products that need pouring you will receive your item within 3-4 weeks.

Our bespoke service does take longer, once templating has been taken or designs agreed upon we aim to deliver within 6-7 weeks, we also offer s deliver & installation service. We can work from your designs or design something for you.

Wall Mounting

The majority of our Basins can be wall mounted with brackets that fit in the recess of the basins, please specify this as not all pours are done with the recess, we can also supply brackets in a variety of sizes. The Basin needs to be attached to a brick wall or a section of reinforced stud wall, this can be reinforced with a piece of ply fixed to the studs, for further advice please speak to a builder or get in touch.

We offer 12 months warranty from the day of receiving the item, this doesn’t cover wear and tear, accidental damage, incorrect installation by a 3rd party and any kind of modifications.

 As we are a small company we will aim to do our best to offer solutions and services for problems that may arise after the warranty has expired.

Re Lacquer

If your products require a lacquer we highly recommend that you use a product called XS-327 the directions for application are below and is available to order from our Shop